Frequently asked questions

Welcome to the Novus Media FAQs Page. Here you will find answers to the most frequently asked questions about our services, subscriptions, submissions, editorial policies, and much more. If you need further assistance, please don’t hesitate to contact us.

Browser Cookies

Why do I need to enable cookies?

Cookies help us provide a better experience by remembering your preferences. Read our Cookie Policy for more information.

Print Subscriptions

How can I subscribe to the print edition of one of the local newspapers?

Currently, print subscriptions are not available. You can read the E-editions for free online.

Can I switch my subscription from print to digital?

Yes, you can switch your subscription. Please contact our support team via support@novusmedia.co.za for assistance.

Email Newsletters, Comments, Mobile Apps & E-Editions

How do I sign up for the email newsletters?

You can sign up for our newsletters to receive the latest news, articles, and exclusive updates directly in your inbox.

How do I submit comments on articles?

You need to register for free to submit comments on articles. All comments must adhere to our Comment Policy.

Are there mobile apps or e-editions available?

We currently provide a mobile-friendly version of our website for easy access. E-editions of our newspapers are available for subscribers to our website. Subscription is free. Please visit the E-Edition Page for more details.

Editorial Matters, Errors & Advertising

How can I contact the editorial team?

If you have feedback, inquiries, or suggestions, please use our Feedback Form or email info@novusmedia.co.za.

How do I report an error in an article?

To report an error, please Submit a Complaint. We take accuracy seriously and will address any issues promptly.

How can I advertise with Novus Media?

We offer various advertising opportunities. Visit our Advertise with Us Page for more details on the packages and rates available.

Additional FAQs

How can I submit content to Novus Media?

We offer multiple ways for you to contribute, from submitting opinion pieces to classified ads. Visit our Submissions Portal for all the ways you can get involved.

Can I submit a tip-off anonymously?

Yes, you can submit a tip-off anonymously using our Tip-Off Form. Your privacy and confidentiality are respected.

Where can I find the Press Code of Ethics and the guidelines Novus Media follows?

We adhere to the Press Council of South Africa’s code of ethics. You can learn more on our Press Code Page.